Refund Policy

Refund & Cancellation Policy

This Refund & Cancellation Policy (“Policy”) applies to all project-based consulting services (“Services”) provided by [Your Company Name] (“Consultant”) to any client (“Client”). By engaging Consultant’s Services, Client acknowledges and agrees to the terms of this Policy.

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1. Deposits and Payments

1.1 A non-refundable deposit or retainer in the amount of [X%] of the total project fee (“Deposit”) shall be due upon execution of the consulting agreement. No work shall commence until the Deposit has been received.
1.2 The remaining balance of the project fee shall be payable in accordance with the milestones, deliverables, or payment schedule specified in the consulting agreement.

2. Cancellations by Client 

2.1 Prior to Commencement of Services

• In the event Client elects to cancel the project prior to Consultant’s commencement of Services, Consultant shall retain the Deposit in full. No further amounts shall be due.

2.2 After Commencement of Services

• If cancellation occurs after Consultant has commenced work but prior to completion of fifty percent (50%) of the Services, Client shall remain liable for the Deposit plus compensation for all work performed and expenses incurred up to the date of cancellation.

• If cancellation occurs after fifty percent (50%) of the Services have been completed, Client shall remain liable for the full project fee, regardless of whether final deliverables have been provided.

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3. Refunds

3.1 All Deposits are strictly non-refundable.
3.2 Payments made for Services rendered or deliverables completed are non-refundable.
3.3 Any partial refund, where applicable under Section 2.2, shall be calculated by Consultant in good faith based on the percentage of Services completed and expenses incurred as of the date of cancellation.
3.4 Any approved refund shall be processed within ten (10) business days and issued to the original method of payment.

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4. Changes in Scope

4.1 Any material changes to the scope of Services requested by Client shall require a written amendment to the consulting agreement and may result in additional fees.
4.2 Changes in scope shall not alter or invalidate this Policy.

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5. Cancellations By Consultant

5.1 Consultant reserves the right to cancel the project in the event of unforeseen circumstances, failure by Client to cooperate, or non-payment.
5.2 In such cases, Consultant shall provide Client with a pro-rata refund for any uncompleted portion of the Services, excluding the Deposit.

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6. Client Responsibilities

6.1 Client shall provide Consultant with all necessary information, materials, approvals, and access required for timely completion of the Services.
6.2 Delays, lack of participation, or failure to provide required input by Client may result in project delays or termination, in which case all payments made shall be non-refundable.

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7. Governing Law

This Policy shall be governed by and construed in accordance with the laws of the State of Tennessee, without regard to its conflict of law principles.